Terms & conditions of use

General terms & conditions

You are advised to read carefully the below stated business conditions before you use our website. If you continue with ordering a product from the sinter.si website, it shall be deemed you have read and agree with these General terms and conditions. SINTER LJUBLJANA d.o.o. reserves the right to change terms and conditions of the sinter.si website. As all changes are binding for the Customer, you are advised to regularly view our business conditions.

1. General

These General terms and conditions have been drawn up in compliance with the consumer protection legislation, based on recommendations of the Chamber of Commerce and Industry of Slovenia, and international codes for web and e-commerce.

The sinter.si online shop (hereinafter referred to as: “Online Shop”) is operated by:


Cesta v Mestni log 75,1000 Ljubljana, Slovenia,
Identification number: 5334926000
Tax number: SI 49026453
Bank account: SI56 1010 0005 4784 722, opened at Banka Intesa Sanpaolo d.d.
phone number: 01 28 03 422
e-mail: info@sinter.si
an e-business provider (hereinafter referred to as: “Seller”).

These General terms and conditions define the operation of Online Shop, the rights and obligations of Customers as well as the business relationship between the Seller and the Customer as buyer of products available in the Online Shop.

By registering in the Online Shop, the visitor obtains a username that is identical to his or her e-mail address, and a password selected by the user. The username and the password uniquely identify a user and link him or her to the entered data. By registering, the visitor acknowledges to be a person who is of the age of majority and of full capacity to contract. By registering, the visitor becomes a user and obtains the right of purchasing. By buying a product, the user becomes a buyer. By placing an online order, the buyer declares that all submitted data is real and complete, that the buyer has legal capacity and that there is no known impediment which would prevent the buyer from ordering and purchasing products in the Online Shop.

Only a person 18 years-old or over can make a valid order or purchase of the product.

In addition to these General terms and conditions, legal entities (B2B buyers) are also subject to the commercial terms concluded by the Seller and the B2B buyer with the sales contract.

2. Accessibility of information

The Seller is committed to always provide the user the following information:

  • data about Seller’s identity (company name and headquarters, number in the register of companies)
  • contact data, which allows the user to communicate with the Seller quickly and effectively (e-mail, telephone etc.),
  • information about the essential characteristics of products and services offered in the Online Shop, including the after-sales services and guarantees;
  • information about the accessibility of products and services available in the Online Shop;
  • methods and conditions for delivery of products and services, especially the location and time of delivery;
  • information about the payment method;
  • information about the validity of offer in the Online Shop
  • information about the period and conditions for withdrawal from the contract;
  • information about the options for product return and any associated costs for the user:
  • information about the complaints submission process and about the contact data for person with the Seller, responsible for customer relations.

3. Product offer, delivery time and delivery

The product offer in the Online Shop is often changed and updated due to the nature of online commerce.

The delivery time for products in stock is usually 5 working days for delivery addresses in Slovenia, and for other countries please see the Section 10. The delivery time stated next to the product in the Online Shop applies for delivery addresses in Slovenia. In some cases, the delivery time is not stated on the product, in which case the Seller will inform the Customer of the estimated delivery time or inform the Customer that the ordered product cannot be delivered.

When placing a purchase order, shipping fees will be added to the purchase price of the products and listed on the invoice:

  • for Slovenia: orders over 80€ the delivery is free of charge;
  • for EU Member States: orders over 120 € - the delivery is free of charge
  • for any other location: shipping costs are calculated based on the selected delivery method.

4. Method of payment

The Seller offers the user the following options of payment for products from the Online Shop:

  • by offer - pro forma invoice is provided via email (after the payment is received, products are delivered);
  • via PayPal account;

5. Prices

The online price applies for all Customers of Seller’s Online Shop. Additional costs may incur related to the chosen payment method (see Section 4).

All prices in the Online Shop are in euros and include VAT, unless stated otherwise. The prices in the B2B Online Shop exclude VAT, or VAT is expressly listed. All prices in the Online Shop are the prices of products and exclude any delivery costs (see Sections 3 and 10). All prices apply only for electronic ordering of products in the Online Shop.

For all orders, shipments may be subject to import fees and taxes that are due on arrival. It is impossible for Seller to determine these charges as they vary from country to country. Buyer have to pay all taxes and governmental fees Seller is required to collect or pay upon sale or delivery of products unless buyer provide Seller with direct payment authority or an exemption certificate valid in the jurisdiction the products will be delivered.

All prices are valid in the moment of placing an order, and there is no price validity period determined in advance. The prices are only valid until they are changed. The Seller makes every effort to make sure the information is up-to-date and exact, but this does not exclude the possibility of an invalid price being displayed. In the latter case and if the price changes while an order is being processed, that is from the moment of placing the order to the moment of confirming the order, the Seller will:

  • notify the user (buyer) about it and inform him or her about the new price; in this case the user (buyer) has the right to change the order, cancel it completely, or confirm the order with new prices; with no additional costs to the user; or
  • enable the user (buyer) to back out from the offer, and at the same time offer him or her a solution to the benefit and satisfaction of both parties.