FAQS

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process.

After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders anytime you want.

Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Our online ordering system will ask for all the important information you should submit.

You can use all the major credit cards or paypal.

Yes, VAT is charged, if you have a VAT number and would like to order our products without VAT then contact us at sales@sinter.si.

Yes, you can use pro-forma invoice. Please contact sales@sinter.si if you want to use pro-forma invoice.

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please try using a different payment method.

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Delivery charges are dependent on the shipping address. The price of the shipping is calculated at the check out when you put in your address.

You can see the terms and conditions https://sinter-brakes.myshopify.com/pages/terms-conditions-of-use

If you would like to order bulk items, please contact us at sales@sinter.si and we will give you and offer for bulk items.

Invoice payments are only available for B2B.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact info@sinter.si

You can also visit us at our location on Cesta v mestni Log 75, Ljubljana Slovenia, but some of the items are not available in physical store and are online exclusive.

ll the products which are shown on our site are available. Order lead time depends on the products and quantities.

If you have question regarding our online store (ordering, account questions, technical questions), please contact info@sinter.si.

On pricing and shipping related issues you can contact customer support at sales@sinter.si

If you want to return a product, please contact sales@sinter.si

You can retrieve your password by clicking “forgot password?” on the account login page.

Instruction on password retrieval will be send to your email.

You can easily change all your information on your account. Go to login page and log in, then click “my account” and “edit”. Here you can change all your contact information.

We aim to dispatch within 24 hours of an order being placed and delivery within 7 days of order.

Shipping costs are dependent on your location and the amount of products in your order. Free shipping is available for orders over 100€

You can easily change your shipping address on your account. Login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

Manuals and software updates are on our standalone site - here